Booking information

The essentials in brief

If you have to shorten your stay or cancel your booking we aim of course to let the room to someone else. If the room stays empty however, we will have to charge you the room price. In order to avoid this for both parties unpleasant situation, we recommend to take out a travel cancellation insurance.

  • Winter: cancellation free of charge up to 30 days prior to arrival
  • Christmas/New Year: cancellation free of charge up to 42 days prior to arrival
  • Summer: cancellation free of charge up to 14 days prior to arrival
  • 100% of the total room price from the cancellation deadline
  • Late arrival, early departure or no show, 100% of the total room price is due
  • Check-in after 4 pm
  • Check-out until 11 am
  • Late Check-out on request until 3 pm, surcharge  CHF 110
  • Should you arrive before 4 pm or later than 7 pm, please let us know.

If the public authorities prevent you from arriving, the room price respectively the down prepayment will be refunded in form of a voucher. We also recommend to take out travel insurance.

You'll find some information about our protection concept here.

Each reservation needs to be guaranteed with a credit card, which will not be charged.
As soon as the reservation can no longer be cancelled, you will receive a proforma invoice from us with our bank details. We ask you to transfer the corresponding amount within 5 days.

Our bank details:
Bank: Postfinance, 3000 Bern
Holder: BHB Gastro St. Moritz GmbH, Hotel Cervus
IBAN: CH56 0900 0000 8528 7328 7

On spot you may pay in cash or by EC-Maestro, Postcard, Twint, Visa or Mastercard. 

Booking details

For an impeccable transparency

Do you need more details? Do not hesitate to contact us - we gladly provide you with more information.